Focus – a demonstration we should all copy

Focus is something we all strive for, and there are many ways to achieve it… Here’s one that really hit home for me. Myself and Jo were lucky enough to be working with the Lane Crawford China team in Shanghai last week. So many insights were shared during the workshop, …

Another day, another BA own-goal

Those who know me well will realise that I’m a long-term fan of British Airways… well I was up until about a year ago, when the company seems to have taken the decision to tear apart the motto ‘to fly, to serve’ and replace it with ‘to fly, to save…’

What a disaster.